Returns Policy

Christmas Tree Direct do not offer a return policy unless the item is damaged or unusable.

Christmas Tree Direct normally offers a 12 month warranty on all products. Some products will be provided with extended warranty for your peace of mind. Please refer to the product listing for the warranty period.

You are required to notify Christmas Tree Direct within 5 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, you are required to provide images of the damage in order to proceed with the warranty process. Once assessed and approved by our Christmas Tree Direct team, you will be contacted to proceed with the return, refund or replacement process.

Do not attempt to return the item without contacting us first. To make a claim, you must provide us with a copy of your receipt and proof of purchase. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.

All returns take up to 5 working days to process, and will notify you once we have processed your case. However, please allow an additional 5 working days on top of this for any resulting financial transactions.

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.



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